Nova Oral Health — Booking & Cancellation Policy
Last updated: November 2026
At Nova Oral Health, appointment times are reserved specifically for each patient. We understand that plans can change and ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.
Consultation & Booking Fee
A $99 Consultation & Booking Fee is required when booking a whitening consultation with Nova Oral Health.
This fee covers your professional consultation and suitability assessment and reserves your appointment time.
Your consultation includes an assessment of your oral health and suitability for teeth whitening, discussion of your treatment goals and expected outcomes, and an opportunity to ask questions before deciding whether to proceed.
If you are assessed as suitable for whitening, you may proceed according to the payment and treatment pathway you selected.
If whitening is not clinically suitable for you, no whitening treatment will be performed and you will not be charged the $600 treatment fee.
The $99 Consultation & Booking Fee is not refundable after the consultation has been provided, as the professional assessment has been completed.
Cancelling or rescheduling
We understand that sometimes appointments need to change.
If you provide more than 48 hours’ notice, you may cancel or reschedule your appointment without a cancellation fee.
If you cancel or reschedule with less than 48 hours’ notice, or do not attend your appointment, a $99 cancellation fee may apply.
Where a cancellation fee is outstanding, payment may be required before another treatment appointment can be booked.
Prepaid whitening appointments
If you have completed your $600 whitening pre-payment and cancel or reschedule your treatment appointment with more than 48 hours’ notice, your prepaid treatment balance can remain as credit toward a future appointment.
If you decide not to proceed with treatment, your unused prepaid treatment balance can be refunded.
For cancellations with less than 48 hours’ notice or failure to attend, a $99 cancellation fee may be deducted from your prepaid treatment balance.
For example, if $600 has been prepaid, a $99 cancellation fee would leave a treatment credit of $501.
If you wish to proceed with whitening at a later appointment, the $99 difference must be paid before treatment so that the full $600 treatment fee has been paid.
If you decide not to proceed with treatment, the remaining $501 may be refunded.
Exceptional circumstances
We understand that genuine emergencies and unexpected circumstances occur.
Nova Oral Health may waive or transfer a cancellation fee in genuine exceptional circumstances at our discretion.
Please contact us as soon as possible if you are unable to attend your appointment.
Suitability for treatment
Booking an appointment does not guarantee that teeth whitening treatment will be clinically appropriate.
All patients must undergo a professional consultation and suitability assessment before whitening treatment proceeds.
Nova Oral Health may recommend that treatment be postponed, modified or not performed if there are clinical concerns or if further dental assessment or treatment is recommended.
Returning-patient bookings and pre-payments
Returning patients who have completed their Nova consultation and been assessed as suitable pay $600 in total for their 90-minute whitening treatment: $99 when booking and $501 after treatment. The $99 booking payment is part of the $600 treatment fee, not an additional consultation fee.
Select “Returning Patient - Teeth Whitening Treatment” in Halaxy and complete the returning-patient update form during booking.
Returning patients who wish to prepay should contact Nova to confirm their balance before booking. You can prepay $501 and pay the remaining $99 at booking, so the full $600 is paid before your appointment. If you have already prepaid $600, contact Nova to arrange your appointment and update form without paying another $99. All amounts paid are credited toward the same $600 treatment fee.
Contact us
If you need to cancel or reschedule an appointment, please contact Nova Oral Health as soon as possible.
Nova Oral Health
74 Northbourne Avenue
Braddon ACT 2612
Phone: 0421 873 871
Email: reception@novaoralhealth.au
Website: novaoralhealth.au