Nova Oral Health Privacy Policy
Last updated: October 2026
Nova Oral Health respects your privacy and is committed to protecting the personal and health information you provide to us.
This Privacy Policy explains how Nova Oral Health collects, uses, stores, protects and discloses personal information in connection with our services.
Information we collect
To provide safe and appropriate care, Nova Oral Health may collect personal and sensitive information including:
- your name, date of birth and contact details;
- medical and dental history and other relevant health information;
- medications, allergies and information relevant to your suitability for treatment;
- appointment, consultation and treatment information;
- clinical notes and treatment records;
- clinical photographs, including before-and-after photographs taken as part of your care;
- correspondence and communications with Nova Oral Health;
- billing and payment information; and
- other information reasonably necessary to provide our services.
Health information is considered sensitive information under Australian privacy law and is handled accordingly.
How we collect your information
We generally collect personal and health information directly from you when you:
- make an appointment;
- complete an online patient, medical history or screening form;
- attend a consultation or treatment;
- communicate with us by telephone, email, online or in person; or
- otherwise provide information to Nova Oral Health.
Where appropriate and permitted by law, information may also be obtained from another healthcare provider or another person with your consent or authority.
Why we collect and use your information
Nova Oral Health may collect, hold and use your information to:
- assess your suitability for treatment;
- provide safe and appropriate oral healthcare services;
- plan, document and review your treatment;
- maintain appropriate clinical records;
- manage appointments, payments and communications;
- respond to enquiries and requests;
- meet professional, insurance, regulatory and legal obligations; and
- manage the operation of Nova Oral Health.
We will use and disclose personal and health information in accordance with applicable Australian privacy requirements.
Clinical photographs
Clinical photographs may be taken where appropriate for assessment, treatment planning, clinical documentation and monitoring treatment outcomes.
Clinical photographs taken as part of your care are treated as part of your confidential health information.
Nova Oral Health will not use identifiable clinical photographs for advertising, social media or other promotional purposes without obtaining separate consent from you.
Consent to the use of photographs for marketing or promotional purposes is separate from consent to photographs being taken for clinical purposes.
Storage and protection of information
Nova Oral Health takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Electronic patient information and clinical records may be stored using reputable third-party practice-management and technology providers, including Halaxy.
Patient and practice information stored within Halaxy for Australian practices is stored in Australia. Halaxy may also use third-party service providers located in Australia and overseas to provide particular features and services.
Access to patient information is limited to people who require access for legitimate clinical, administrative, legal or operational purposes.
Disclosure of information
Nova Oral Health does not sell patient information.
Personal or health information may be disclosed where reasonably necessary and permitted or required by law, including to:
- healthcare professionals involved in your care, where appropriate;
- service providers that assist Nova Oral Health with the secure operation of the practice;
- insurers, professional advisers or regulatory bodies where necessary;
- a person or organisation you have authorised us to disclose information to; or
- another party where disclosure is required or authorised by law.
Overseas disclosure
Some third-party technology and service providers used by Nova Oral Health may operate or process information outside Australia.
Where personal information is disclosed to an overseas recipient, Nova Oral Health will take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements.
The location and handling of information may depend on the particular services, integrations or payment providers used by Nova Oral Health.
Accessing or correcting your information
You may request access to personal or health information Nova Oral Health holds about you.
You may also ask us to correct information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests can be made using the contact details below. We may need to verify your identity before providing access to personal or health information.
In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.
Retention of health records
Nova Oral Health retains clinical and health records for the periods required by applicable professional, regulatory and legal requirements.
When personal information is no longer required to be retained, Nova Oral Health will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.
Privacy complaints
If you have a question or concern about your privacy or believe Nova Oral Health has not handled your personal information appropriately, please contact us using the details below.
We will take privacy concerns seriously and aim to investigate and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
Nova Oral Health may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.
The current version will be made available on the Nova Oral Health website.
Contact us
Nova Oral Health
74 Northbourne Avenue
Braddon ACT 2612
Phone: 0421 873 871
Email: reception@novaoralhealth.au
Website: novaoralhealth.au