Nova Oral Health — Pre-Payment Plan Terms
Last updated: November 2026
Nova Oral Health offers a simple pre-payment option for patients who would prefer to pay for their professional whitening treatment over time before having treatment.
This is a pre-payment arrangement, not a credit or buy-now-pay-later service. No interest or additional payment-plan fee is charged.
Step 1 — Consultation & suitability assessment
Before joining the Pre-Payment Plan, you must attend a professional whitening consultation and suitability assessment.
A $99 Consultation & Booking Fee is paid when you book this appointment.
During your consultation, Nova Oral Health will assess whether professional teeth whitening is clinically appropriate for you and discuss your treatment goals, expected outcomes, risks, limitations and any questions you may have.
The Pre-Payment Plan only begins after you have attended your consultation and have been assessed as suitable for whitening treatment.
If you are not suitable for whitening, you will not enter the Pre-Payment Plan and no $600 treatment fee will be charged.
The $99 consultation fee remains payable because the professional consultation and assessment have been provided.
Step 2 — Prepay your whitening treatment
Once you have been assessed as suitable, the remaining $600 professional whitening treatment fee can be prepaid in:
4 payments of $150
There is no interest or additional fee for using the Pre-Payment Plan.
Payment instructions will be provided directly to you by Nova Oral Health after your consultation.
For your privacy and security, banking details are not published on the Nova Oral Health website.
When making a payment, please use your full name as the payment reference so your payment can be correctly allocated to your patient record.
Nova Oral Health will maintain a record of payments received and your remaining treatment balance.
Step 3 — Book your whitening treatment
Your whitening treatment can be booked once the full $600 treatment fee has been prepaid.
Whitening treatment is not provided on credit and cannot proceed while part of the $600 treatment balance remains outstanding.
Once your balance has been paid in full, Nova Oral Health will arrange your whitening treatment appointment with you.
Changing your mind
You are not required to proceed with whitening simply because you have started making pre-payments.
If you change your mind before receiving whitening treatment, unused money you have prepaid toward the $600 treatment fee can be refunded, less any applicable cancellation fee that is owing under the Nova Oral Health Booking & Cancellation Policy.
The separate $99 Consultation & Booking Fee is not refunded after your consultation has been provided.
Cancelling a fully prepaid treatment appointment
If you have prepaid the full $600 and need to change your whitening appointment, please provide more than 48 hours’ notice.
With more than 48 hours’ notice, your $600 can remain as credit toward a rescheduled treatment appointment. If you decide not to proceed with treatment, the unused treatment balance can be refunded.
If you cancel or reschedule with less than 48 hours’ notice, or do not attend your appointment, a $99 cancellation fee may apply.
Where applicable, the $99 fee may be deducted from your prepaid balance, leaving $501.
If you later wish to proceed with whitening, you will need to pay an additional $99 before treatment so that the full $600 treatment fee has been paid.
If you decide not to proceed, the remaining $501 may be refunded.
Genuine exceptional circumstances may be considered at the discretion of Nova Oral Health.
Treatment remains subject to clinical suitability
Clinical circumstances can change between your initial consultation and your treatment appointment.
Nova Oral Health may reassess your suitability before treatment and may postpone, modify or decline to proceed with whitening where there is a clinical reason to do so.
If Nova Oral Health determines that whitening should not proceed and treatment has not been provided, your unused prepaid $600 treatment balance will be refunded.
Returning-patient bookings and pre-payments
Returning patients who have completed their Nova consultation and been assessed as suitable pay $600 in total for their 90-minute whitening treatment: $99 when booking and $501 after treatment. The $99 booking payment is part of the $600 treatment fee, not an additional consultation fee.
Select “Returning Patient - Teeth Whitening Treatment” in Halaxy and complete the returning-patient update form during booking.
Returning patients who wish to prepay should contact Nova to confirm their balance before booking. You can prepay $501 and pay the remaining $99 at booking, so the full $600 is paid before your appointment. If you have already prepaid $600, contact Nova to arrange your appointment and update form without paying another $99. All amounts paid are credited toward the same $600 treatment fee.
Questions about your Pre-Payment Plan
If you have questions about your payments, remaining balance or treatment booking, please contact Nova Oral Health.
Nova Oral Health
74 Northbourne Avenue
Braddon ACT 2612
Phone: 0421 873 871
Email: reception@novaoralhealth.au
Website: novaoralhealth.au